Returns

Want to return all or part of your order? Here is how to arrange a straightforward return.

As a private customer, you receive a voluntary 30-day return period from the date you receive your items. Hand your parcel to the carrier within that period. Registering a return in the portal alone does not extend the deadline. Transit time after you hand over the parcel does not count against you.

Your statutory right of withdrawal remains unaffected. Full conditions are available in our withdrawal information and returns policy.

How to return your order

1. Register your return: Use our returns portal or contact support@drakensberg.de for help.
2. Pack the items securely: Use a sturdy, well-sealed box, such as the original shipping box or a box of a similar size.
3. Include your order details: Add the delivery note if possible, or a note with your order number.
4. Attach the returns label: Place it clearly on the parcel. If your returns email includes a QR code, you can have the label printed at a participating drop-off point.
5. Send the parcel in time: Hand it to the carrier named on the returns label within 30 days of receiving your items.
6. Keep your proof of postage: Retain the receipt and tracking number so you can confirm when it was sent and we can trace it if needed.

Promotional gifts: If your return means the promotion’s conditions are no longer met, please also return the associated gift. Check the promotion’s terms before sending your parcel.

Return shipping costs

We cover the cost of returns sent from Germany.

For returns sent from outside Germany, you pay the return shipping costs.

Product complaints

If you have a problem with an item, please contact our customer service team using the contact form.

For further details, see our returns policy.